Elevate your career at iFinance Canada as a Bilingual Collection and Customer Service Specialist. This permanent full-time role offers you the chance to utilize your case management skills in a collaborative setting.

In this crucial position, you will be responsible for managing delinquent accounts and coordinating the recovery process. Your role includes handling inquiries in both English and French, providing guidance on payment arrangements, and ensuring customer records are meticulously maintained. You will also navigate complex situations, employing negotiation skills to achieve mutually beneficial outcomes.

Key Responsibilities:
• Conduct persuasive telephone calls for collections
• Review and manage accounts to keep delinquency low




• Educate customers about their accounts and credit benefits
• Document all communications accurately in the collection system
• Draft necessary notices and prepare for seizure activities

Requirements:
• Experience in collections or customer service
• Bilingual proficiency in French and English
• Solid interpersonal and conflict resolution skills
• Familiarity with related legal requirements
• High focus on detail and professionalism

Become part of a supportive team dedicated to success and growth at iFinance Canada.
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📌 Collection and Customer Service Specialist (Bilingual) (Ontario)
🏢 Jobless
📍 Ontario