Elevate customer satisfaction at Apple Express as a Bilingual Customer Service Representative. Handle diverse inquiries in English and French while ensuring a high-quality experience for customers.

This position requires you to support the E-commerce Specialist and manage a large influx of communication. Your focus will be on resolving customer inquiries swiftly and maintaining accurate records while providing updates to the team. Your role is crucial in upholding the organization's service reputation.

Key Responsibilities:
• Answer a large volume of customer phone calls daily
• Address inquiries related to online product offerings
• Keep customer issues documented for effective handling
• Engage with other departments for swift resolutions
• Support E-commerce operations with timely updates

Requirements:
• Background in Logistics is preferred
• Excellent bilingual communication in English and French
• Strong analytical and decision-making skills
• Ability to multitask and work under pressure
• Detail-oriented and proficient in Microsoft Office Suite

Leverage your communication expertise and make a difference in customer service at Apple Express.
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📌 Bilingual Customer Service Representative Remote (Ontario)
🏢 Apple Express Courier
📍 Ontario