Advance your telephony career with Aviva Canada as a Senior Unified Communications and Contact Centre Administrator. Drive innovation in our Five9 contact centre platform to elevate customer service.
In this pivotal role, you will be responsible for ensuring the effectiveness of Aviva's contact centre capabilities, directly impacting customer satisfaction. Your expertise in Five9 and telephony technologies will be crucial as you implement integrated solutions and support across various business functions. Maintaining system performance and managing enhancements will keep you busy as you contribute to Aviva’s commitment to care and community.
Key Responsibilities:
• Manage and optimize Five9 Contact Centre as a Service
• Implement telephony solutions, including call flows and routing
• Monitor and enhance user experience through platform health checks
• Resolve complex issues in telephony and VoIP
• Liaise with vendors for service improvements and support
Requirements:
• Bachelor's degree in a relevant field
• Minimum of 7 years in contact centre or telephony systems
• Solid background with Five9 platform management
• Proficient in troubleshooting telephony and network issues
• Solid verbal and written communication skills
Embrace this chance to leverage your telephony expertise at Aviva and make a meaningful impact in customer experiences.
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📌 Senior Telephony Administrator at Aviva (Ontario)
🏢 Aviva
📍 Ontario