Join ABB as a Customer Service Expert and play a crucial role in customer relations from Saint-Jean-sur-Richelieu. Utilize your bilingual skills to enhance order management and satisfaction.

As a Customer Service Expert, your responsibilities will include managing customer orders and resolving after-sales issues efficiently. With 2-3 years of experience in a customer-facing role, you will thrive in a hybrid setting, addressing customer needs through effective communication and problem-solving.

Key Responsibilities:
• Coordinate and follow up on all customer orders
• Resolve transportation and warranty claims swiftly
• Update customers on estimated shipping dates regularly
• Build robust customer relationships through consistent communication
• Strive to meet departmental KPIs and objectives

Requirements:
• Bilingual in French and English for effective customer interaction
• 2 to 3 years of experience in customer service roles
• Capable of following established procedures
• Knowledge of SAP preferred but not necessary
• Strong professional attitude required

Leverage your customer service skills at ABB and contribute to a cleaner, leaner industrial landscape!
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📌 Customer Service Expert at ABB (Quebec City)
🏢 ABB
📍 Quebec City