Become a key player at Snyk in Ottawa as a Technical Success Manager, focusing on customer engagement and outcomes. Impact user experience through innovative solutions.

In this pivotal position, you will manage the technical success of a large customer portfolio, facilitating workshops and leveraging data insights to drive product adoption. The ideal candidate will bring substantial experience in customer-facing technical roles, ensuring each client realizes their full potential with Snyk.

Key Responsibilities:
• Manage technical success for a vast range of users
• Conduct technical workshops and webinars for client education
• Analyze usage patterns to drive proactive program engagement
• Create a repository of helpful resources for customers




• Align client feedback with product development strategies

Requirements:
• 5+ years in technical customer success or similar roles
• Skilled in creating one-to-many program both online and offline
• Knowledge of tools like Jira and VS Code
• Thorough understanding of Application Security practices
• Solid organizational and communication capabilities

Bring your passion for technology and customer success to Snyk, helping shape a secure future for developers.
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📌 Snyk Technical Success Manager Role (Quebec City)
🏢 Work in Ottawa
📍 Quebec City