Join AstraZeneca as an Associate Director focused on Product Management for Patient Services. Optimize business processes within a fast-paced Agile workplace.

In this key role, you will develop and enhance Patient CRM workflows, ensuring they align with regulatory requirements and business goals. You’ll work directly with IT and Patient Services to translate complex workflows into technical designs for Salesforce implementations. Your proficiency in process mapping and data analysis will be vital to ensure operational excellence.

Key Responsibilities:
• Analyze and enhance end-to-end patient journey workflows
• Create efficient process models for Salesforce
• Collaborate with cross-functional teams for data alignment




• Define key metrics to assess process performance
• Document workflows and compliance standards

Requirements:
• 3-5 years of process management and business analysis experience
• 3+ years in Salesforce CRM, particularly in healthcare
• Familiarity with patient data compliance standards
• Skills in process mapping tools and methodologies
• Experience collaborating across teams to drive project success

Bring your expertise in patient support processes and Salesforce to AstraZeneca and make a significant impact.
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📌 Associate Director, Product Management - Patient Services (Ontario)
🏢 Alexion Pharmaceuticals,Inc.
📍 Ontario