Join Quantiphi as a CCaaS Solutions Architect and revolutionize customer service platforms from a hybrid location in Toronto. Leverage your 10+ years of experience with Google Dialogflow CX to deliver cutting-edge conversational AI solutions.

You will be critical in designing, implementing, and optimizing customer engagement strategies across various channels. This senior role will see you working closely with architects and cross-functional experts to enhance user experiences through technology. Expect to navigate complex configurations in conversational design and deployment.

Key Responsibilities:
• Design and configure conversational AI environments in Dialogflow CX
• Develop comprehensive test plans and manage live production cutovers




• Work with cross-functional teams to achieve timely project deliverables
• Document solutions and train support teams on configurations
• Optimize conversational flows and integration processes

Requirements:
• 8+ years of applicable experience in conversational AI
• Deep knowledge of Google Dialogflow CX configurations
• Proven ability to create technical documentation
• Strong communication and stakeholder management skills
• Familiarity with leading CCaaS platforms is advantageous

Step into a role that shapes customer experience strategies with cutting-edge AI at Quantiphi.
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📌 CCaaS Solutions Architect Hybrid Role (Ontario)
🏢 Quantiphi
📍 Ontario