JOB DESCRIPTION The Concierge II is responsible for ensuring guest satisfaction by assistingwith guest needs, act as a point of reference for guests who need informationand resolving or escalating any guest concerns or issues. The Concierge II maybe responsible for oversight or delegation of responsibilities within the guestservices operation. Essential functions and responsibilities of the positionmay vary by Aramark location based on client requirements and business needs.
JOB RESPONSIBILITIES Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Greet and provide customer service to guests while anticipating their needs
Fulfills special requests made by hotel guests and participates in the organization of special events
Arrange events, excursions, transportation etc. upon request from hotel residents
Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail
At Aramark, developing current skills and doing what it takes to get the job donemake a positive impact for our employees and for our customers. In order to meetour commitments, job duties may change or new ones may be assigned withoutformal notice.
QUALIFICATIONS Previous guest services experience required
Supervisory experience in a related role preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organization skills, accuracy,



and attention to detail
This role may have physical demands including, but not limited to, lifting,bending, pushing, pulling and/or extended walking and standing. This role mayalso require uniforms and/or usage of Personal Protective equipment (PPE).
EDUCATION ABOUT ARAMARK Our Mission Rooted in service and united by our purpose, we strive to do great things foreach other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employmentopportunity and be free to participate in all aspects of the company. We do notdiscriminate on the basis of race, color, religion, national origin, age, sex,gender, pregnancy, disability, sexual orientation, gender identity, geneticinformation, military status, protected veteran status or other characteristicsprotected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through foodand facilities in 15 countries around the world. Rooted in service and united byour purpose, we strive to do great things for each other, our partners, ourcommunities, and our planet. We believe a career should develop your talents,fuel your passions, and empower your professional growth. So,



no matter whatyou're pursuing - a new challenge, a sense of belonging, or just a great placeto work - our focus is helping you reach your full potential. Learn more aboutworking here at http://www.aramarkcareers.com [http://www.aramarkcareers.com] orconnect with us on Facebook [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAramarkCareers&data;=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295643289%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata;=FStKmW3AoNZb2vJnR%2FQQ65UlkGbWjN%2B0YzJ0Pl3Vpcs%3D&reserved;=0], Instagram [https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Faramarkcareers&data;=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7TTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata;=kdMgnbALw10003oI5eCv3mUef0FKb%2BAuVM38jJD%2BTEM%3D&reserved;=0] and Twitter [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramarkcareers&data;=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7TTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata;=aDi0EMVcAG61WwWR7WpIUFcvNiqtIRl5d8p%2BKAdrL2c%3D&reserved;=0]

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📌 Concierge II- Oilsands Lodge, Fort McMurray, AB (Alberta)
🏢 Kibbi Technologies
📍 Alberta