Join Medicentres in Edmonton, AB as a Centralized Programs Customer Service Agent. In this full time role, you'll deliver outstanding service while managing patient referrals and communications effectively.

As part of Medicentres, you will be integral to the Centralized Programs Team, coordinating all aspects of referral management and third-party requests. This entry-level position allows you to gain valuable experience in healthcare while contributing to important objectives aimed at transforming patient care in Canada. You will assist patients in navigating appointments and ensure compliance with all privacy regulations.

Key Responsibilities:
• Process referrals to internal and external specialists
• Attach necessary clinical info to referrals before sending




• Track and follow up on outstanding referrals
• Respond courteously to questions and concerns
• Monitor communication with clinic staff and patients

Requirements:
• 1-2 years Medical Office Assistant experience
• EMR software knowledge preferred
• Strong customer service skills
• Excellent command of English and communication
• Familiarity with Microsoft Office Suite

Leverage your skills to support Medicentres’ mission in delivering quality healthcare to patients.
#J-18808-Ljbffr

📌 Centralized Programs Customer Service Agent (Alberta)
🏢 Medicentres Canada
📍 Alberta