Join the Government of Alberta as a Telecom Analyst in this remote role based in the Greater Edmonton area. Focus on enhancing telecom services through effective support of VoIP and communications systems.

As a Wireline Services Analyst, you will offer operational and technical support for VoIP, Unified Communications, and legacy systems. Working with the Service Request Fulfillment & Enablement Team, you will ensure effective service delivery by coordinating with clients and vendors while managing telecom issues efficiently. Your proactive approach will contribute to continuous improvement initiatives.

Key Responsibilities:
• Support delivery of telecom provisioning across services
• Act as primary contact for telecom service requests




• Document and maintain resources for end-user training
• Assist with project support and process improvements
• Facilitate communications between clients and vendors

Requirements:
• Two-year diploma in Information Technology or related discipline
• Preferred experience in telecom systems and programming
• Familiarity with IT service management, preferably ITIL
• Ability to analyze issues and propose innovative solutions
• Excellent communication and cooperative skills

Bring your telecom knowledge to enhance service delivery for Alberta's communities.
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📌 Telecom Analyst Remote Position Alberta
🏢 Government of Alberta
📍 Alberta