Reporting to the Supervisor of Health Information Records Management (HIRM), Registration, Switchboard and Patient Information (RSPI), this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Health Information Records Management and Registration. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders. Collect hospital fees for uninsured, out-of-country services, patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Other duties as assigned in Registration Department.

Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification:



Administrative Support III

Union: AUPE GSS

Unit and Program: Registration and Health Info Mgmt

Primary Location: South Calgary Health Centre

Multi-Site: Multisite

FTE: 0.00

Posting End Date: 26-AUG-2026

Employee Class: Casual/Relief

Date Available: 07-SEP-2026

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Transition Company: Health Shared Services

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Registration and Health Info Mgmt

Primary Location: South Calgary Health Centre

Location Details: As Per Location

Multi-Site: Multisite

FTE: 0.00

Posting End Date: 26-AUG-2026

Employee Class: Casual/Relief

Date Available: 07-SEP-2026

Hours per Shift: 7.75

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days, Evenings, Weekends

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Required Qualifications:
Completion of Grade 12 or equivalent.

Additional Required Qualifications:
Medical Office Assistant, Unit Clerk, and/or post‑secondary education applicable to the position. One year experience within the last two years in a Registration Department. Sit/stand for prolonged periods with frequent movement including walking, twisting, turning, and bending. Reaching, lifting, and/or carrying (above,



at or below shoulder height) up to a minimum of 50 pounds. Required to withstand highly stressful and emotionally challenging situations (trauma patient registrations). Proficiency in Medical Terminology, typing speed of 40 wpm, phone etiquette, and written and verbal English communication (TESTS ADMINISTERED).

Preferred Qualifications:
Proficiency in Connect Care, Netcare, Person Directory, EMPI and MS Office (Windows, Word, Excel, Outlook, MS Teams). Experience in patient/client scheduling. One year experience within the last two years in a health care medical office setting. Customer service experience. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.

Please note:
All postings close at 23:59 MT of the postingend date indicated.

Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal prospect employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.

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📌 Administrative Support III (Alberta)
🏢 Alberta Health Services
📍 Alberta