Join Imperial Dade as an IT Field Support Analyst and enhance customer service experiences. This role allows you to utilize your technical skills effectively in Saint-Laurent.

Serving as the face of IT for users, you'll address their needs while managing critical technology operations. Key areas of focus will include endpoint management, customer service excellence, and cybersecurity compliance. Your ability to engage with stakeholders will facilitate tailored IT solutions.

Key Responsibilities:
• Provide technical support for onsite and remote users
• Manage Microsoft 365 tools and support services
• Assist in maintaining cybersecurity standards
• Facilitate incident and change management processes
• Oversee lifecycle management of IT assets

Requirements:
• 5+ years of desktop support and networking experience
• Background in fast-paced operational environments
• Solid analytical and troubleshooting abilities
• Fluency in English and French required
• Willingness to participate in on-call rotations

Drive IT excellence through dedicated support for users at Imperial Dade.
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📌 IT Field Support Analyst Position (Quebec City)
🏢 Imperial Dade
📍 Quebec City