Elevate customer engagement efforts as the Manager of Communications Services at Hydro One in Markham, Ontario. Lead internal communication strategies while enhancing employee engagement and organizational alignment.

As the Manager of Communication Services, you will develop and implement a cohesive communications strategy for the Customer Care business unit. This role requires collaboration with leadership teams to communicate key messages effectively. You will be responsible for crafting materials for internal communications, employee briefings, and engaging events aimed at enhancing the workplace experience.

Key Responsibilities:
• Develop an integrated communications strategy for customer care
• Write and distribute internal communications materials




• Build strategic relationships across functional teams
• Manage the communications calendar for program cycles
• Support colleague engagement events like town halls

Requirements:
• 4+ years in utility Customer Care or contact centre
• Exceptional written and verbal communication skills
• Proven ability to prioritize multiple projects
• Experience with functional strategy communications
• Knowledge of graphic design is a plus

Shape Hydro One's communications landscape and make an impact on employee engagement and organizational synergy.
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📌 Manager Communications at Hydro One (Ontario)
🏢 Hydroone
📍 Ontario