Become a key problem-solver with Cayenta as a Remote Support Analyst. Engage with customers, investigate complex issues, and utilize AI tools to enhance service delivery.

Cayenta, a division of Harris, is seeking a Remote Support Analyst to tackle intricate application issues. Your role emphasizes analytical skills, customer service, and teamwork. You'll use contemporary technology to find accurate solutions while building your knowledge base and contributing to a culture of continuous improvement.

Key Responsibilities:
• Resolve customer issues promptly and thoroughly
• Monitor support queues and own tickets until resolution
• Investigate data and application integration problems
• Collaborate with teams for complex issue resolution
• Document solutions and enhance team knowledge base

Requirements:
• Experience in technical or customer support roles
• Strong communication and analytical skills
• Proficiency in SQL and database troubleshooting
• Familiarity with AI tools and software support
• Ability to work independently and adapt quickly

Your analytical mindset and problem-solving skills will drive excellence in support at Cayenta.
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📌 Remote Support Analyst at Cayenta (Ontario)
🏢 Harris Computer
📍 Ontario