Senior IT Specialist / SharePoint Administrator

IT Department

Onsite

Full Time, Permanent

Level 8

Requisition Number: IS-2026-002

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
We are seeking a proactive, experienced IT Specialist to support our Microsoft 365 environment, with an immediate focus on leading CHT's SharePoint rollout. This role's first priority is to assume leadership of that project, re-engage stakeholders, build out department sites, and train site owners across CHT.

Beyond SharePoint, this position provides broader Microsoft 365 and general IT support (hardware, software, network, and systems) in a hybrid on-prem/cloud environment, working under the direction of the IS lead. CHT has complex data governance requirements, with healthcare, youth records, and donor payment information alongside traditional domains (HR, Finance, etc.), so a solid foundation in data governance best practices is a must.

We are currently recruiting for 1 Full-time Permanent Senior IT Specialist, SharePoint Administrator. This is a new position within the organization.

Immediate Priority: SharePoint Project Ownership

Take ownership of the SharePoint rollout and drive it to completion

Re-engage department stakeholders to identify needs and build project momentum

Configure department SharePoint sites, lists, libraries, and workflows

Train site owners and end-users on platform use and best practices

Establish intranet governance policies and site standards





Integrate SharePoint with other business applications and systems

Responsibilities:
SharePoint & Microsoft 365 Administration

Administer and maintain the SharePoint and Microsoft 365 environment (SharePoint, OneDrive, Exchange, Outlook, MS Office)

Coordinate data migrations, forms, and site/content creation and changes

Manage document retention, archiving, and periodic content audits for data integrity

Implement and maintain SharePoint security settings and ensure compliance with data governance regulations

Monitor and optimize environment performance; troubleshoot and resolve issues

Develop and maintain training materials and support documentation

General IT Support

Manage user accounts (creation, support, deactivation) and Active Directory

Provide Tier 1/2 technical support for hardware, software, network, and desktop issues

Monitor and maintain antivirus, backups, servers, and network infrastructure

Support conference room A/V systems

Use remote support tools (e.g., TeamViewer) to troubleshoot user issues

Maintain network documentation

Assist the IS Lead with deployment of current IT systems and technology research

Administer additional IT systems as adopted by the organization

Governance & Collaboration

Participate in continual improvement of IT standards, processes, and procedures

Collaborate with external service providers and monitor helpdesk performance metrics

Coordinate with country office IS personnel and leadership across cultures

Qualifications and Experience:

Bachelor's degree or technical training in Information Technology, plus 6+ years of experience in a similar role

3+ years of hands-on experience administering SharePoint

3+ years of IT support experience, with a focus on desktop and network troubleshooting

Working knowledge of Microsoft 365, Windows Server, Active Directory, networking protocols, and wireless access points

Experience with Enterprise Backup and Recovery systems

Experience designing, implementing,



and maintaining Microsoft-based enterprise applications

Familiarity with multi-domain environments and domain troubleshooting

Solid foundation in data governance best practices, including handling of sensitive/regulated data

Microsoft Certified Systems Engineer or equivalent certification

Strong analytical and independent problem-solving skills; able to quickly learn new systems

Excellent written and oral communication skills

Ability to work independently and as part of a team, including under pressure

Ability to work effectively across cultures and coordinate with international teams

Desired Skills

Mobile device management and troubleshooting

Experience with cloud in general, Azure in particular

Agentic AI experience

What we Offer:

Meaningful work.

Competitive compensation.

Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.

Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Use of AI and Technology in the Hiring Process
Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

#J-18808-Ljbffr

📌 Senior IT Specialist / SharePoint Administrator (Ontario)
🏢 Covenant House International
📍 Ontario