Join Cogeco Connexion as a Real-Time Analyst in Burlington, ON, where your skills in metrics analysis will optimize service levels across channels. Become a key player in our daily operations, ensuring top-tier customer support.

In this dynamic position, your responsibilities will include managing service levels, average handling time, and staffing requirements to enhance the customer experience at our US contact center. Your analytical abilities will be crucial in forecasting and adapting to service needs.

Key Responsibilities:
• Evaluate and report on customer interactions continuously
• Conduct detailed analysis of various performance metrics
• Facilitate real-time operational adjustments based on findings
• Prepare and deliver reporting to stakeholders
• Collaborate on business continuity initiatives

Requirements:
• A minimum of 5 years of relevant analytical experience
• College diploma or supported equivalent
• Fluent in both English and French
• Advanced skills in desktop and cloud applications
• A adaptable and adaptive work schedule

Leverage your expertise in a supportive culture at Cogeco Connexion.
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📌 Analyst Realtime Role at Cogeco (Ontario)
🏢 Cogeco Connexion
📍 Ontario