Join DHL as a Bilingual Contact Centre Advisor in Winnipeg, MB, and play a crucial role in enhancing customer experiences. This role involves responding to calls, chats, and emails effectively.

DHL Express is looking for a skilled Bilingual Contact Centre Advisor for their Winnipeg location. You’ll ensure consistent service delivery while addressing customer inquiries and problems through various channels. Critical skills include multitasking and managing customer expectations effectively.

Key Responsibilities:
• Answer all inquiries via calls, chats, and emails
• Maintain average handling time targets for quality service
• Proactively provide updates on shipment statuses
• Book pickups using the automated system
• Acknowledge customer emotions and escalate when necessary

Requirements:
• Prior experience in Call Centre Customer Service
• Ability to handle multiple chats at once
• Solid interpersonal skills and excellent telephone mannerisms
• Proven accuracy in written communication
• Capacity to perform effectively under pressure

Utilize your bilingual abilities and customer service talents at DHL to contribute to our success in Winnipeg.
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📌 Contact Centre Advisor Bilingual at DHL (Manitoba)
🏢 DHL Air (UK
📍 Manitoba