Become a Temporary IT Customer Service Specialist at the Waterloo Region District School Board. Deliver vital first-line support for technology needs within a school setting.

Applicants should possess a minimum of a two-year Information Technology College Diploma, along with two years of relevant experience in an educational context. You will manage customer relationships while overseeing technology assets and assisting in the organization’s strategic objectives. Your role is pivotal in maintaining high-quality IT customer services within WRDSB.

Key Responsibilities:
• Provide first-level support for diverse customer needs
• Manage and support technology asset lifecycle processes
• Analyze technology trends to enhance service efficiency




• Contribute to documentation and upgrade processes
• Monitor IT performance via dashboards and tools

Requirements:
• At least 2 years of experience in educational IT services
• Robust customer interaction and problem-solving skills
• Knowledge of asset management and ITIL framework
• Must hold a valid driver's license and have a reliable vehicle
• Ability to fulfill physical demands of the job

Support educational success and advance your IT career as a Temporary Customer Service Specialist at WRDSB.
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📌 IT Customer Service Specialist Temporary Role (Ontario)
🏢 Waterloo Region District School Board
📍 Ontario