Elevate customer interactions at DrugBank as a Customer Success Manager on a fixed-term contract, focusing on account onboarding and engagement strategies. Empower clients with your expertise.

You will take charge of a pooled portfolio during a minimum 12-month term, utilizing modern tools to enhance customer experiences from implementation through renewal. Your work will drive efficiency in managing multiple accounts while maintaining a high standard of quality and personalization in interactions. Collaborate with various teams to continuously refine customer success processes.

Key Responsibilities:
• Manage account implementation and onboarding processes
• Prepare detailed client engagement materials and communication
• Assess and address renewal risks proactively




• Conduct health assessments and engagement touchpoints
• Improve team workflows by identifying process gaps

Requirements:
• 1-2+ years in a customer-facing role, ideally in tech
• CRM experience; familiarity with HubSpot is an advantage
• Excellent communication and organization skills
• Ability to manage diverse account portfolios effectively
• Versatile and adaptable in a rapidly changing environment

Shape the future of customer success at DrugBank with your knowledge and initiative.
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📌 Fixed-Term Customer Success Manager Role (Manitoba)
🏢 DrugBank
📍 Manitoba