Take the lead at Scarborough Health Network's Digital Service Desk, providing essential technical support across hospital sites. This full time position is ideal for experienced IT professionals.

As the Service Desk Lead, you will safeguard uninterrupted IT support through effective team management and sophisticated problem resolution. Your role will be crucial in implementing ITIL standards to ensure service excellence, monitoring key performance indicators, and promoting user satisfaction. Collaborate effectively with other departments and vendors to enhance operational efficiencies and service capabilities.

Key Responsibilities:
• Direct service desk operations for multiple facilities
• Offer advanced technical support for urgent issues




• Maintain service desk policies and documentation standards
• Analyze service metrics for continuous improvement
• Provide emergency and on-call leadership support

Requirements:
• Bachelor’s degree or diploma in a relevant field
• Approximately 5 years of related IT experience
• Deep understanding of ITIL and service management processes
• Proficiency in Active Directory and SCCM/Intune
• IT certifications such as CompTIA A+ or CCNA required

Contribute your technical leadership to the vital operations at Scarborough Health Network.
#J-18808-Ljbffr

📌 Scarborough Health Network Service Desk Lead (Ontario)
🏢 SHN Scarborough Health Network
📍 Ontario