Join Clio as a Senior AI Builder & Analyst, transforming legal support with cutting-edge AI technologies. This hybrid role focuses on creating impactful AI tools for customer support teams.

Located in Burnaby, Calgary, or Toronto, this position is pivotal in advancing Clio's AI-first operating model. You will design, build, and refine AI-assisted workflows that empower team efficiency and collaboration across Customer Support. Your technical expertise will play a key role in meeting operational needs while addressing priorities identified in partnership with internal leaders.

Key Responsibilities:
• Build and enhance AI tooling for support workflows
• Optimize and maintain AI-assisted QA metrics
• Create dashboards to visualize support quality trends




• Work with leaders to identify process improvement opportunities
• Automate key reporting metrics for support operations

Requirements:
• Minimum 4 years in SaaS support or contact center
• Proficient in building AI-based workflows and tools
• Familiarity with data visualization tools like Looker
• Understanding of metrics such as utilization and occupancy
• Robust communicator for conveying technical processes

Leverage your AI skills to drive advancements in legal technology with Clio.
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📌 Clio Senior Analyst for AI Development (British Columbia)
🏢 Clio
📍 British Columbia