Join Lightspeed as a Product Adoption Specialist for our Golf product, helping customers maximize their software usage. This role blends training sessions with problem-solving for enhanced user experience.
Working closely within the Customer Success team, you'll lead onboarding initiatives, resolve customer issues, and develop sustainable workflows. Your insight will contribute to improving product functionalities while ensuring customer satisfaction through personalized support.
Key Responsibilities:
• Deliver engaging training on Golf + POS operations
• Facilitate the implementation of recent purchased features
• Collaborate with internal teams to enhance user experience
• Document customer progress and recommend solutions
• Monitor at-risk accounts and manage retention strategies
Requirements:
• Bilingual in French and English
• Proven experience in customer training and support
• Familiarity with the golf industry and software solutions
• Exceptional communication and adaptability skills
• Results-oriented with strong problem-solving abilities
Leverage your understanding of golf software and customer success to make an impact at Lightspeed.
#J-18808-Ljbffr

📌 Product Adoption Specialist in Golf (Quebec City)
🏢 QuoteMachine
📍 Quebec City