• Communicate with customers via tickets, phone, email, and virtual meetings to support business processes

• Troubleshoot customer issues within applications and determine next steps

• Work with internal teams to advocate for customer priorities

• Coordinate incident response and communicate updates to customers

• Create training documentation and knowledge articles

• Follow procedures for creating, scrubbing, updating, escalating, transitioning, and closing customer cases

• Identify ticket trends and maintain resolution times

• Work on internal and external projects

• Perform application tests to identify issues and understand customer workflows

• Learn Texada applications and customers' businesses

• Contribute to assigned projects

Requirements

Experience demonstrating the ability to communicate well with customers and recognize the right opportunities to communicate

Experience solving complex or lengthy issues

Experience supporting software and working with customers is valuable

Heavy equipment, rental industry, or dealership experience is an advantage

Ability to learn quickly

Accounting or bookkeeping knowledge is valuable

Ability to solve compelling problems

Patience and curiosity while troubleshooting complex issues

Experience supporting clients as a primary contact or lead using phone and/or email

Initiative and willingness to learn new skills





Capacity to take on increasingly challenging projects

Ability to work independently and in team-based environments

Professional and clear written and verbal communication skills

Ability to manage multiple tasks and projects

Knowledge of ticketing systems, Jira, and knowledge bases

Ability to manage customer expectations through SLA-based targets

Candidates must be authorized to work in Canada without restriction or sponsorship

Core Competencies Demonstrates strong communication skills with customers through various channels while effectively troubleshooting complex issues and managing customer expectations. Proficient in using ticketing systems and collaborating with internal teams to support business processes and project initiatives.

Highest-signal resume keywords

Customer Communication

Troubleshooting Complex Issues

Ticketing Systems Knowledge

Project Coordination

Heavy Equipment Industry Experience

ATS Optimization Keywords Hard Skills

Application Testing

Problem Solving

Accounting Knowledge

Bookkeeping Knowledge

Customer Support

Soft Skills

Patience

Curiosity

Initiative

Ability to Work Independently

Team Collaboration

Industry Keywords

Heavy Equipment

Rental Industry

Dealership Experience

Tools & Technologies

Jira

Knowledge Bases

Ticketing Systems

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📌 Customer Support Coordinator (Winnipeg)
🏢 Jobtailor
📍 Winnipeg