Join Amazon as a Software Development Manager to enhance customer interaction tools in Toronto, Canada. Lead engineering efforts to deliver excellent support solutions.This role within the Contact Handling Experience team allows you to manage an engineering team focused on developing applications that enhance Customer Service Associate experiences. Your leadership will drive the strategic execution of key projects that improve service quality and operational efficiency. Collaboration with stakeholders to prioritize initiatives will be central to success.Key Responsibilities:Lead and mentor a software development teamManage software development life-cycle processesDefine and execute robust project roadmapsProvide status updates on development and operationsPromote a culture of engineering excellenceRequirements:3+ years leading engineering teams7+ years of engineering experienceProven expertise in software design principlesStrong knowledge of engineering practicesAbility to collaborate with product managementShape the future of customer service with impactful software solutions at Amazon.#J-18808-Ljbffr

📌 Software Development Manager - Customer Service (Toronto)
🏢 Amazon
📍 Toronto