Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.

Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and team development. A key focus of this role includes active participation in employee performance management, training, and development. This individual is expected to act as an extension of the Spa Director, helping to maintain high standards across all areas of the spa.

Job duties Include

Guest Experience & Spa Operations

Demonstrate strong commitment to exceptional guest service and personalized experiences

Maintain comprehensive knowledge of all spa treatments, products, and facility features

Lead daily spa operations, ensuring all service and quality standards are upheld

Oversee reception and guest flow, ensuring seamless booking, check-in, and service delivery

Handle special guest requests and resolve concerns with professionalism and care

Ensure adherence to hotel and departmental policies at all guest touchpoints

Deliver service in accordance with Forbes Travel Guide and LQA standards.

Coach and mentor colleagues to consistently achieve luxury service excellence.

Assume responsibility for the overall operation of the spa in the absence of the Spa Director, ensuring service excellence, operational efficiency, financial accountability, and adherence to Fairmont standards.

Revenue & Business Development

Support initiatives to drive spa revenue through treatment bookings, upselling, and retail performance

Motivate and guide the team to meet revenue and retail sales goals

Assist with monitoring departmental expenses and labour costs.

Review daily revenue reports and identify opportunities to improve performance.





Support labour scheduling to maximize productivity while maintaining exceptional service standards.

Inventory Management

Assist with monitoring and managing spa supply inventory to ensure operational readiness

Assist the Spa Director in completing monthly inventory counts, spot-checks, and placing orders

Payroll & Scheduling

Support the accurate administration of employee payroll, including daily timekeeping review

Act as the departmental payroll lead in the absence of the Spa Director

Retail Operations

Maintain and replenish retail product displays, testers, and signage

Support the team in achieving retail sales targets and promoting homecare regimens

Performance Management & Training

Participate actively in employee performance management and coaching

Support the Spa Director in training, onboarding, and ongoing development of team members

Promote a positive and professional work environment that aligns with health and safety standards

Ensure consistent adherence to workplace safety procedures

Administrative & Communication Duties

Maintain accurate daily reports, including the discount register and transaction records

Submit and track maintenance work orders, ensuring timely follow-up

Attend promotional and operational meetings; collaborate on events and special projects

Foster effective communication and collaboration between departments to ensure smooth spa operations

Health, Safety, & Sustainability

Uphold all hotel environmental and sustainability policies

Maintain a clean and safe working environment

Ensure compliance with Health & Safety, WHMIS, and Fairmont Safe & Sustainable practices.

Perform additional tasks and duties as assigned by the Spa Director

Qualifications

Qualifications

Proven leadership experience in a supervisory or management role

Proficient with Windows-based programs and Microsoft Office (Word, Excel); familiarity with Opera PMS and Book4Time is a strong asset

Spa industry experience is preferred, though not required

Exceptional interpersonal skills with sound decision-making and problem-solving abilities





Reliable, accountable, and committed to excellence in guest service

Strong written and verbal communication skills in English

Self-motivated with the ability to work independently and take initiative

Capable of maintaining high performance standards in a fast-paced, high-pressure environment

Physically able to stand and walk for extended periods; must be able to lift trays and perform tasks that require moderate physical effort

Additional Information

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Afformation (Lifetime maximum of $10,000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Our Commitment to Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive workplace that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

📌 Assistant spa manager (Kananaskis)
🏢 Accor
📍 Kananaskis