Automotive Service Advisor | Master Mechanic Markham East Markham, ON

Location

185 Bullock Drive, Unit 5, Markham, ON L3P 7R4 Type:

Full-Time, Permanent Compensation:

$30.00 per hour + Bonus Plan The Face of Trusted Service

At

Master Mechanic Markham East , our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.

The Role

As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.

Key Responsibilities

Customer Advocacy

Respond to inquiries regarding repairs and maintenance with transparency and expertise.

Service Coordination

Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.

Expert Consultation

Inspect vehicles (with technician support) to explain repair processes,



provide accurate cost estimates, and prioritize safety-related services.

Maintenance Planning

Help customers develop long-term maintenance schedules to ensure vehicle longevity.

Transaction Management

Process payments, manage service records, and ensure all documentation is accurate and organized.

Shop Setting

Maintain a clean, professional, and welcoming service desk and waiting area.

Requirements

Experience

Previous experience in automotive service writing or a similar customer service role is preferred.

Communication

Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.

Technical Aptitude

A solid understanding of automotive parts and repair processes.

Tech-Savvy:

Proficiency with CRM systems and business software.

Multitasking

Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.

Education

High school diploma or equivalent.

Health & Wellness:

Extended health care, dental care, disability, and life insurance.

Convenience

On-site parking and uniforms provided.

Time Off

Paid time off to ensure you stay recharged.

📌 Automotive Service Advisor | Master Mechanic Markham East (Winnipeg)
🏢 Mastermechanic
📍 Winnipeg