Join Transat as a Bilingual Call Center Agent, where your communication skills will shine! This hybrid role offers travel perks and a supportive work setting. In this permanent position at Transat, you will play a critical role in providing exceptional service to customers and agents alike.

Your responsibilities will include answering incoming calls, assisting clients with reservations, and ensuring they have a positive interaction. Bilingual fluency in French and English is essential, and you will engage with our community both in-person and online. The hybrid work model allows flexibility to meet operational needs. Key Responsibilities:

- Facilitate customer inquiries via phone
- Guide clients through our online platforms




- Display professionalism and empathy in all interactions
- Participate in product and systems training
- Communicate and collaborate with a diverse team Requirements:
- Minimum one year of relevant experience
- Bilingual with strong English and French language skills
- Proficiency with various computer systems
- Previous experience in the travel sector is advantageous
- Flexible schedule for day shifts, including weekends Support travelers and enhance their experience with Transat, benefiting from exclusive travel privileges.

📌 Bilingual Call Centre Customer Service Representative (Montreal)
🏢 Transat Tours Canada
📍 Montreal