Contract Type: Permanent - Full Time Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. A hybrid position, with all computer equipment provided. Regular visits to the office are to be expected. ~ A base salary of $17.75/hour, supplemented by performance incentives and premiums. ~ 3 weeks of vacation + 5 personal days starting on your first day. ~ Immediate travel benefits: unlimited standby tickets, confirmed tickets, and exclusive discounts to help you create your best memories. ~ A comprehensive range of group insurance, an RRSP, and enviable travel privileges; ~ Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.)

- Help customers navigate our websites
- Provide exceptional service, demonstrating attentiveness, empathy, and professionalism. Personalized training and onboarding to master our products and systems
- Presence in the office 2–3 days per week will be required during the training and onboarding period.



At the Montreal office located at 300 Léo‑Pariseau, just steps from Mount Royal Park
- Comfortable working with various computer tools and systems.

Day shift: Adaptable schedule of 37.5 hours/week, available 7 days a week, with potential shifts between 7 a.m. Recognized for your excellence in customer service. Minimum of one year of experience in a call center.

Experience in the travel industry is an asset. Bilingual (French and English, spoken and written).

- Knowledge of Spanish or Portuguese is considered an asset. *A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Employment Equity At

Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process.

📌 Call Center Agent - Evening Shift - Part Time (Montreal)
🏢 Transat Tours Canada
📍 Montreal