Join Snyk’s innovative team in Ottawa as a Technical Success Manager focused on customer satisfaction. Your role will emphasize driving security adoption and customer empowerment.

You will be responsible for ensuring the technical success of a wide customer base, facilitating workshops and digital programs to engage users effectively. This position requires a strong understanding of application security and a proven history in customer success roles, essential for providing valuable insights and fostering relationships.

Key Responsibilities: • Lead customer engagements and tech workshops • Turn customer data into actionable insights and programs • Drive initial security wins for current clients • Build educational content to support self-service • Collaborate with teams to meet customer needs

Requirements: • Minimum 5 years in customer-facing technical capacities • Experience executing engaging programs like webinars • Familiarity with GitHub, Jenkins, and related tools • Deep understanding of AppSec concepts • Effective communicator with a broad range of audiences

Capitalize on your expertise to enhance client success at Snyk, making a positive impact through customer support and education.

📌 Customer-Focused Technical Success Manager (Montreal)
🏢 Work in Ottawa
📍 Montreal