Become a vital part of Red Arrow’s customer experience team in Calgary as a Customer Service Agent. Enjoy a part-time role with flexible hours, ensuring seamless service for every traveler. In this role, you will assist customers with their travel needs and provide support in a fast-paced environment.

You will engage in customer interactions both in person and online to create a welcoming atmosphere. Effective problem-solving skills and attention to detail will allow you to address customer inquiries and concerns efficiently. Key Responsibilities:

- Provide in-person and telephone assistance to customers
- Ensure accurate booking and reservation modifications
- Handle payments, refunds, and exchanges carefully
- Support customers with luggage and travel inquiries
- Make announcements and monitor boarding processes

Requirements:

- Experience in customer service settings preferred
- Clear and skilled communication skills required
- Ability to remain calm under pressure
- Familiarity with financial transactions and reservations
- Criminal background check is mandatory for employment

Join Red Arrow and contribute to creating exceptional travel experiences for customers in Calgary.

📌 Customer Service Agent at Red Arrow Calgary
🏢 Keolis Commuter Services
📍 Calgary