Join DrugBank as a Customer Success Manager, where you will prioritize customer engagement and support during a fixed-term maternity leave. Drive onboarding and account management with an innovative, tech-driven approach. This role encompasses the full Customer Success Manager lifecycle during a 12-month contract.

You will handle a pooled portfolio, using automation and templates to boost efficiency while focusing on critical relationship-building duties. Enjoy a collaborative work environment and actively contribute to improvements in processes and tools. Key Responsibilities:

- Own account implementation from kickoff to go-live
- Prepare and verify onboarding materials before customer handoff
- Conduct engaging check-ins and QBRs with clients




- Monitor renewal risks and manage renewal conversations
- Implement productive workflows to improve customer interactions Requirements:
- 1-2+ years in customer success or account management
- Experience with CRM tools; HubSpot knowledge preferred
- Strong written communication skills for customer readiness
- Detail-oriented mindset with self-direction
- Willingness to adapt to a fast-paced startup environment Contribute your expertise in customer success while making a tangible impact at DrugBank.

📌 Customer Success Manager at DrugBank (Canada)
🏢 DrugBank
📍 Canada