Join Wipro Limited as a Desktop Support Engineer L2, where you will assist customers with technical issues. Your expertise in troubleshooting will enhance the client experience. As a Desktop Support Engineer, you will focus on providing quality remote support to clients, addressing their inquiries related to operating systems, VPN, and security applications.

With a requirement of 1-3 years of experience, this role emphasizes communication skills and empathy to effectively manage irate customers. You will play a critical role in resolving issues and documenting solutions accurately. Key Responsibilities:

- Troubleshoot Windows, Teams, and Citrix issues remotely
- Respond to customer calls and emails promptly
- Document all issues according to company procedures
- Provide solutions based on researched information
- Recognize trends in customer calls and alert management Requirements:
- Experience between 1-3 years in desktop support
- Familiarity with Windows and remote troubleshooting
- Solid problem-solving and communication skills
- Ability to document processes and resolutions
- Eagerness to learn and adapt to new technologies Drive customer satisfaction as a key player in Wipro's support team.

📌 Desktop Support Engineerat Wipro (Mississauga)
🏢 Wipro Technologies
📍 Mississauga