About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada's largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you'll enjoy:

Comprehensive Benefits: Full coverage for health, dental and life insurance

Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future

Work-Life Balance: Vacation, floater days, and flexible time-off programs to ensure you have time to recharge

Incentive Programs: Quarterly performance-based rewards for both individual and company achievements

Job Summary

Reporting to the Operations Manager, the

Dispatcher is responsible for dispatching of propane deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible for assisting in the planning and forecasting of workloads based on the branch demands and growth.

Responsibilities

Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand

Prepare delivery ticket selections within CUE and manage day-to-day dispatching within AWE

Produce and review various reports. ie: performance reports, make necessary adjustments (Kfactors), run out report, follow-up with drivers, recent and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports





Review accounts put on STOP or cancelled accounts to ensure tickets deleted

Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.),as needed

Review weekend and overnight customer service inquiries with respect to delivery and take required action

Maintain DD table within CUE and communicate to delivery team as required

Assist/Train other staff on CUE delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.)

Trouble-shoot truck computer system and communicate with inside / outside support when necessary

Provide customer service support on incoming customer calls

Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products

Qualifications

Dispatching and Logistics experience considered an asset

Must have strong computer skills, including Microsoft Office

Customer service experience required, and

Professional driving or fleet dispatching experience is an asset

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates.

You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy's employment policies. You will be notified during the hiring process which checks you are required to complete.

We thank you for your interest. Only candidates selected for an interview will be contacted.

📌 Dispatcher (Winnipeg)
🏢 Avenir Energy
📍 Winnipeg