Lead operational excellence for a high-growth DTC brand from anywhere in Canada. This role involves transforming complex operations into streamlined processes while managing supply chain and fulfillment. Our partner company seeks a Head of Operations to oversee critical infrastructure for their thriving direct-to-consumer business.
You will implement scalable systems, build SOPs, and recruit functional leaders to foster sustainable growth. The focus is on transitioning daily responsibilities to a capable team, enabling effective operational performance without reliance on the founder. Key Responsibilities:
- Own end-to-end operational management for supply chain and fulfillment
- Design scalable systems and transparent operational processes
- Establish operational knowledge base and continuously improve workflows
- Develop accurate inventory systems and visibility measures
- Build reporting metrics for leadership decision-making Requirements:
- Minimum 3 years in operations for eCommerce or DTC
- Experience in high-growth brands generating $20M–$50M annually
- Proficient in supply chain, 3PL, and customer support operations
- Strong analytical skills and experience with Shopify and Notion
- Proven track record in hiring, onboarding, and managing teams Elevate your career by leading operations and shaping the future of a successful DTC brand.