Elevate customer success with Suger as an Enterprise Customer Success Manager in Vancouver. Manage strategic enterprise accounts, driving engagement and retention in a hybrid work model. In this full-cycle role, you will be responsible for onboarding, implementation, and maintaining relationships with key enterprise customers.

You'll work closely with cross-functional teams to ensure the success of your accounts and identify expansion opportunities. This dynamic position emphasizes proactive account management and high-touch customer engagement. Key Responsibilities:

- Own and manage a book of Enterprise accounts from kickoff to renewal
- Lead customer onboarding and implement marketplace listings
- Conduct daily customer calls for support and troubleshooting




- Facilitate renewals and maintain detailed account notes
- Contribute to internal documentation and team syncs Requirements:
- 3+ years in Customer Success or Account Management
- Experience with enterprise customers in B2B SaaS
- Excellent written and verbal communication skills
- Strong project management abilities
- Proactive in identifying customer needs and risks Drive customer success and engagement within enterprise accounts at Suger, leveraging robust communication and project management skills.

📌 Enterprise Customer Success Manager at Suger (Vancouver)
🏢 Suger.io
📍 Vancouver