Field Technical Support Description - Job Summary

As an HP Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical services, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value-added services such as:

Onboarding and startup visits to help customers ramp up quickly and confidently.

On-press training and coaching to build operator skills and maximize press capabilities.

You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support.

This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long‑term satisfaction and business success with HP Indigo solutions.

Responsibilities Field Engineer Duties

Install and commission HP Indigo digital presses at customer locations.

Diagnose and resolve hardware, software, and process-related issues.

Perform routine maintenance, upgrades, and press calibrations.

Provide on‑site and remote technical support.

Maintain service records, technical documentation, and reports.

Customer Success Support Duties

Deliver structured Ramp‑Up training programs to new customers.

Educate press operators and production staff on: Press operation and workflow

Maintenance best practices

Color management and media handling

Troubleshooting and quality control

Assess operator proficiency and adapt training accordingly.

Serve as a technical mentor during the first 30–90 days of production ramp‑up.

Collaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handover.

Preferred Qualifications

HP Indigo Certification(s) or prior experience with HP Indigo presses.

Familiarity with DFE/RIP software (e.g., HP Smart Stream, Esko, EFI).

Knowledge of Lean or Six Sigma methodologies.

Multilingual skills are a plus.

Education & Experience Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Knowledge & Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support





Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

Key Performance Indicators (KPIs)

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

HP Canada’s Talent Acquisition processes involve the use of technology, including but not limited to, artificial intelligence (AI) tools, to support the screening, assessment, and selection processes. These tools are designed to enhance fairness and efficiency, and all hiring decisions are reviewed by our recruitment team to ensure alignment with HP’s hiring standards and applicable Provincial employment laws. This job posting is for an existing vacancy or a position expected to become vacant in the near future.

Compensation and Benefits The salary range for this role is $62,000 to $82,500 annually with .

Pay within this range will be based on the review of experience, skills, and internal equity. As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans.

During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Equal Prospect Employer

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates,



accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail [email protected].

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

Job - Services Schedule - Full time Shift - No Shift premium (Canada) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily.

The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”

You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better.

A career at HP can help you build the tomorrow you want. Let’s grow together. Privacy, Terms of Use, and Accessibility Our founders believed that business exists when people work together to ‘accomplish something collectively which they could not accomplish separately.’ We uphold a zero-tolerance policy towards discrimination and treat everyone with respect.

By maintaining these principles, we empower the HP team to contribute to our collective success and the future of work. Learn more about HP personal data practices at Privacy Statement, Personal Data Rights Notice (where applicable), Accessibility at HP, and Terms. You can be yourself at HP.

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📌 Field Technical Support (Winnipeg)
🏢 Hewlett Packard Enterprise
📍 Winnipeg