Responsibilities - Analyze and troubleshoot IT systems, applications, hardware, and software issues.

- Provide technical support to internal users and resolve incidents within SLA.
- Gather business/technical requirements and translate them into IT solutions.
- Monitor system performance and identify recurring issues.
- Work with development, infrastructure, network, security, and vendors to resolve technical problems.
- Perform system testing, upgrades, configuration, and implementation.
- Maintain technical documentation, SOPs, and incident/problem records.
- Use tools such as ServiceNow, Jira, SQL, Microsoft 365, Active Directory, and monitoring platforms.
- Prepare reports and provide recommendations for improving IT processes.




- Follow company security, access-control, and data-protection policies.

Required Skills SQL – queries, joins, data validation Troubleshooting – application/system issues identify & resolve Windows / Linux – basic administration Networking – TCP/IP, DNS, DHCP, VPN basics IT Service Management (ITIL) – incident, problem & change management Ticketing tools – ServiceNow, Jira Microsoft 365 / Active Directory System & application monitoring Documentation – SOPs, technical documentation, incident reports

📌 IT Analyst - Spait Infotech (Sept-Iles)
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📍 Sept-Iles