Join the Dilawri Group as a Lead Service Department Manager, guiding operations and enhancing customer experiences across Canada’s largest automotive group. Empower your team while ensuring quality and efficiency. This pivotal role requires overseeing daily service operations and maintaining high standards in customer interactions and technical performance.

You’ll be responsible for creating training programs that elevate team skills and ensure compliance with consumer protection regulations. Drive service excellence and team morale through strong leadership. Key Responsibilities:

- Communicate monthly CSI results to the team
- Implement effective housekeeping standards in the service area
- Resolve customer complaints swiftly and efficiently
- Ensure accurate processing of warranty and customer-pay work
- Promote solid inter-departmental collaborations Requirements:
- Excellent customer service and leadership experience
- Proven ability to manage team performance and workflow
- Strong financial metric interpretation skills
- Familiarity with automotive repair and warranty processes
- Must be legally entitled to work in Canada Leverage your skills in a supportive environment dedicated to excellence at Dilawri.

📌 Lead Service Department Manager (North Vancouver)
🏢 Dilawri Group of Companies
📍 North Vancouver