Shape the future of customer support as a Senior Manager at the company. Drive innovative solutions and AI integration within a hybrid working model focusing on support excellence. As the Senior Manager of Support Excellence, you will redefine how Knowledge Management, Quality, and Learning & Performance functions synergize to enhance customer service.

This position is pivotal in transforming operational frameworks, directly impacting AI capabilities and the overall customer experience. You'll lead a team committed to high performance and continuous improvement. Key Responsibilities:

- Design and oversee ambitious support strategies
- Translate vision into actionable execution plans
- Collaborate closely with product and engineering teams
- Empower managers to realize team potential
- Set industry-leading standards and accountability measures Requirements:
- 8+ years in relevant fields
- 3+ years in managerial roles
- Expertise in agile portfolio execution
- Robust leadership and communication skills
- Customer support experience a plus Lead the transformation of customer care with innovative strategies that prioritize operational excellence and AI adaptation.

📌 Manager Role in Customer Support Strategy (Toronto)
🏢 United States Digital Space
📍 Toronto