At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do.

At Samsung Electronics

Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do.

Competitive

Salary

Employer paid Medical and Dental coverage from day one

Group RRSP plan that helps you save for the future

Free on-site gym to get your sweat on including free Starbucks coffee/latte machine

Access of Samsung U for 24/7 online learning The Manager, eCommerce is focused on delivering exceptional online customer experience through proactive site support, operational excellence, and platform optimization. Reporting to the Senior Director I, MIS, the incumbent will act as the functional owner of the enterprise order management platform, oversee operational deliverables from external agency partners, and serve as a key bridge between technical development teams and business stakeholders to drive sell-out growth.

Drive site enhancements to optimize platform performance and improve the customer experience.

Address site issues promptly, even during off‑hours, to maintain platform reliability.

Work closely with cross-functional teams, including sales, logistics, platform development, product management, operations, and customer service, to ensure a seamless and efficient online shopping journey.

Prioritize initiatives that enhance the customer experience, ensuring the platform meets user needs and exceeds expectations.

Proactively identify and resolve issues that could impact customer satisfaction.

Monitor and analyze website performance and order processing to proactively identify and resolve issues, including those involving third‑party APIs.

Manage production‑related issues, escalating as necessary to ensure timely resolution while keeping senior management and impacted stakeholders informed.





Assist in troubleshooting technical issues and support manual processes when required.

Collaborate with external partners to manage existing integrations and support the implementation of new ones.

Develop and maintain documentation of operational processes to serve as a resource for team members.

Bachelor’s degree in Business, Marketing, E‑Commerce, IT, or a related field.

In‑depth understanding of the end-to-end online/omni‑channel purchasing experience, including inventory management, e‑Commerce platforms, logistics, and customer experience.

Highly developed communication and interpersonal skills, capable of building relationships and interacting effectively with individuals at all organizational levels.

Proficient in MS Office applications, particularly Excel.

Willingness to travel internationally as needed.

Flexibility to work extended hours and weekends when required.

Minimum 6 years of proven experience in an eCommerce specialist or similar role.

Experience with SAP Hybris (Adobe Experience Manager is a plus).

The total rewards package for a Regular Full‑Time employee may include savings matching (RRSP/TFSA/NRSP), extended health and dental advantages with spending accounts, wellness and well‑being benefits, development opportunities, and other employee perks.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

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📌 Manager, SAP Data Management (Mississauga)
🏢 Samsung Electronics
📍 Mississauga