Description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

Branch Customer Service

Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Branch Customer Service

Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.The individual selected for this role will be expected to work at stores #767670, located at: 387 Norwich Ave, Unit 1, Woodstock, ON N4S 3W4 and #761007 located at: 925 Ontario St Unit 1B, Stratford, ON N5A 6W5.

Responsibilities

- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment




- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition in assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales

Qualifications

Minimum Requirements:

- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment
- Must have an unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

- Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language

📌 Multi-Location Branch Customer Service Specialist (Woodstock)
🏢 Sherwin-Williams
📍 Woodstock