Canada House (CH) is a chain of health clinics that provide Cannabinoid Therapy and education. We have invested in network of healthcare professionals who deliver education and evidenced based treatment plans for patients.

CH helps clients who are suffering from a variety of medical conditions, including but not limited to: Post Traumatic Stress Disorder (PTSD), anxiety disorders, depression, chronic pain disorders, gastrointestinal disorders, dermatological disorders, various forms of cancers, neurocognitive disorders, musculoskeletal disorders, and eating disorders.

Learn more here: www.canadahouseclinics.ca

Purpose

Nurturing partnerships with our patients to ensure high quality medical assessm ents and educational support; facilitating the patient’s journey as an integral component of medical cannabis treatment. Streamlining accurate and high-quality communication and customer support processes to enhance patients’ education and understanding of their treatment plan, building stronger patient rapport and loyalty.

Accountabilities

Contribute to the patient intake and coordination process by supporting one or more core functions (education, triage, and/or appointment booking), ensuring a clinically appropriate and patient-centered experience

Execute appointment scheduling activities, including current patient bookings, follow-ups, and rescheduling, while supporting efficient clinic flow and provider availability

Conduct proactive outbound patient engagement to support continuity of care, appointment adherence, and completion of required steps within the care process





Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients.

Provide a best-in-class medical cannabis education to patients, in alignment with clinical guidance and organizational protocols, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment

Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team

Providing compassionate care to patients, displaying empathy and understanding at all times. Being direct, strong and confident with communication

Manage inbound and outbound communications with various stakeholders, including phone calls and emails, ensuring timely, professional, and clinically appropriate responses.

Perform structured patient triage through inbound and outbound interactions, assessing patient needs, eligibility, and urgency

Thoroughly and accurately document patient interactions within EMR systems and supporting tracking tools (e.g., spreadsheets), ensuring completeness and compliance with internal standards and privacy obligations.

Support the coordination and execution of patient-facing events and clinic initiatives, including scheduling, patient outreach,



and follow-up communications to drive engagement and attendance

Meet or exceed defined KPIs and performance metrics

Other duties as assigned

Requirements

3 or more years of relevant work experience preferred

Customer service/Call center experience within Health care and/or hospitality industry is preferred.

Experience with clinical databases or EMR systems preferred, but not mandatory

Proficient in English with strong written and oral communication skills

Fluency in French is an asset

Ability to utilize critical thinking and problem-solving skills to address challenging situations

Utilize your passion, empathy & emotional intelligence to build relationships and help people improve their health

Must be meticulous, initiative-taking and ability to foster a positive work environment

Utilize strong analytical and thought leadership skills to drive productivity and efficiencies

Ability to function in a fast-paced and rapidly changing environment with openness to innovative ideas and show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities

Utilize your strong listening, communication, and leadership skills to share and action ideas within teams

Benefits

Dental care

Extended health care

Paid vacation

Health Care and Lifestyle Spending Accounts

Life insurance

Telemedicine

Employee Assistance Program

On-site parking

Supportive and collaborative work workplace

Schedule

8 hour shift

Monday to Friday 8am to 4:30pm local time

In office

Only those selected for an interview will be contacted.

📌 Patient Care Representative (Prince Edward Island)
🏢 MTL Cannabis
📍 Prince Edward Island