Patient Care Coordinator Edmonton, AB

Job Duties and Responsibilities

Greets customers when they enter

Answer phone/make phone calls for various purposes

Confirm appointments

Schedule appointments for assigned office and/or any applicable out of town clinics

Manage incoming phone calls, deliver and return messages

Outbound calls to our patients for various purposes

Scheduling to maximize test opportunities for the office and any out of town clinics

Order and sell products

General office and administrative duties

Pull charts for customers scheduled for hearing tests or other appointments

Stock shelves (batteries, pamphlets, supplies etc.)

Invoicing for hearing aids and other products or services

Customer information entry into clinical management system

Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them

Receive hearing aid repairs and enter appropriate information into the system

Receive mail, process incoming payments and distribute mail

Mail batteries/supplies on customer request

Mail hearing aids when requested

Perform follow up activities with customers and other leads

Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).

Develop and execute lead generation test opportunities through business networking and outreach within the community

Manage customer database and call list

Submit insurance claims and follow-up with insurance plans where applicable

Manage account receivables and payables

Cash management including making bank deposits and balancing out sales media





Make sales calls to help generate business

Assist the Hearing Care Professionals

Perform a variety of cleaning duties to maintain a clean work environment and clean patient care areas

Follow all Beltone corporate policies and procedures

Desired Qualifications

High School diploma or equivalent is required

2 years of previous office experience is preferred

2 years of previous sales and customer service experience is preferred

Must be well organized and able to multitask effectively

Must have the ability to communicate effectively in English, verbal and written

Must be proficient in MS Office and possess good computer skills

Must have the ability to sit at a desk for 70%-90% of the work day

Must be self-motivated and highly organized

Beltone is an equal opportunity employer.

Beltone - helping the world hear better Beltone was founded on the act of helping a friend to enjoy life more. Since 1940, we have provided knowledge, tools, service and training to the professionals servicing the hearing impaired. Beltone makes quality hearing care available to more people.

To do so, we develop technically optimal hearing solutions without ever losing focus on the individual's needs. It is our belief that no individual should be denied the possibility of an improved life with better hearing.



Beltone is part of the GN Group which was founded with a truly innovative and global mindset.

Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).

If you would like to learn more about our brand, please click on the link to explore our universe of sound.

FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule.

Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN's (ReSound, Beltone and Audigy) medical provider, BCBSMN will have "Transparency in Coverage" (TiC) information available. Click here to view BCBSMN TiC's information on services on how machine readable files will help with the recent transparency requirements.

📌 Patient Care Co-ordinator (Winnipeg)
🏢 GN Group
📍 Winnipeg