Drive innovation at Palo Alto Networks® as a Principal Software Support Engineer, focusing on proactive customer success through advanced technical solutions. Engage collaboratively with expert teams in the cybersecurity realm.

Palo Alto

Networks® is on the lookout for a Principal R&D; Escalation Engineer to strengthen our pCloud group. This pivotal role involves acting as a high-level support resource, troubleshooting complex issues, and ensuring robust customer communications during critical scenarios. You will enhance monitoring capabilities and partake in projects that revolutionize our support processes. Key Responsibilities:

- Lead efforts in proactive customer support initiatives
- Act as 4th level support for major customer cases




- Drive technical communications during escalated issues
- Write and promote tutorials for internal and external users
- Monitor production services for reliability and performance

Requirements:

- Bachelor’s degree in a technical field
- Minimum of 5 years in Python development
- Deep understanding of cloud concepts and AWS
- Familiar with monitoring tools like Grafana
- Solid communication and collaboration skills

Leverage your expertise in cybersecurity and software support to make a significant impact at Palo Alto Networks®.

📌 Principal Software Support Engineer Position (Calgary)
🏢 Palo Alto Networks
📍 Calgary