We are seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of our products/services and processes. The ideal candidate will be responsible for identifying quality issues, analyzing root causes, and recommending solutions that enhance customer satisfaction and operational efficiency.

Key Responsibilities:

Monitor and evaluate the quality of [calls/processes/software/products] to ensure compliance with company standards.

Identify process gaps and provide actionable feedback to teams.

Develop and maintain quality assurance documentation and reports.

Collaborate with cross-functional teams to implement process improvements.

Participate in calibration sessions to ensure alignment on quality standards.





Conduct root cause analysis and suggest corrective/preventive actions.

Train team members on quality procedures and best practices.

Generate weekly/monthly QA reports and dashboards.

Requirements:

Bachelor’s degree in [related field] or equivalent experience.

Proven experience as a Quality Analyst or in a similar QA role.

Solid analytical, problem-solving, and communication skills.

Familiarity with QA methodologies and tools (e.g., Six Sigma, ISO standards, JIRA, etc.).

Proficiency in MS Office Suite; knowledge of [industry-specific tools] is a plus.

Attention to detail and a passion for continuous improvement.

📌 Quality Analyst (Toronto)
🏢 Annex IT Solutions
📍 Toronto