About Us:

Simatech Vapour Shop is a leading retail chain with 6 locations across the island, offering a wide range of e-liquids, high-quality vape products, devices, and accessories. We are passionate about delivering excellent customer service while ensuring a safe and compliant working environment. As we continue to expand and grow, we are looking for an experienced and motivated Store Manager to join our team and lead the operations of our store located in Victoria .

Position Overview:

We are seeking a highly organized, experienced, and dynamic individual to fill the position of Store Manager at Simatech Vapour Shop (Uptown). The ideal candidate will be responsible for overseeing the day-to-day operations of the store, managing a team, ensuring smooth customer experiences, and maintaining inventory. This role is critical to our business success, and we are looking for a manager who is both hands-on and strategic, able to inspire a team, streamline processes, and keep the store operating efficiently.

Key Responsibilities:

- Team Leadership & Staff Management:
- Lead, motivate, and manage a team of retail associates.
- Hire, train, and develop staff to ensure they are knowledgeable about products, policies, and customer service standards.
- Foster a positive, productive work environment where team members feel valued and supported.
- Conduct performance reviews and provide ongoing feedback, coaching, and support.
- Handle employee scheduling, time-off requests, and ensure the store is appropriately staffed during peak and off-peak hours.

Inventory Management & Ordering:

- Oversee inventory levels, ensuring that products are always in stock and properly displayed.
- Conduct regular stock checks and audits to minimize shrinkage and ensure accurate stock counts.




- Order products based on customer demand, seasonal trends, and sales data.
- Develop relationships with suppliers to ensure timely deliveries and best pricing.

Customer Service Excellence:

- Deliver outstanding customer service by training and guiding staff to assist customers in choosing the best products based on their needs and preferences.
- Resolve customer complaints and issues quickly and professionally, ensuring high levels of satisfaction.
- Promote a positive shopping experience that fosters customer loyalty and repeat business.

Operational Efficiency & Compliance:

- Ensure the store operates smoothly, including opening/closing procedures, cash handling, and daily store cleanliness.
- Enforce all health and safety standards and ensure compliance with local regulations surrounding the sale of vape products.
- Implement and maintain operational procedures to streamline store processes and improve efficiency.

Sales & Marketing:

- Monitor and analyze sales performance, identifying areas for improvement and setting sales goals.
- Implement promotions and in-store marketing strategies to drive sales and increase customer traffic.
- Maintain a visually appealing store environment that promotes product sales and highlights new arrivals.

Qualifications:

Experience:

- Previous experience in retail management, preferably in a vape shop, retail store,



or similar workplace.
- Proven leadership skills with the ability to manage a team, motivate employees, and drive results.
- Strong knowledge of inventory management, ordering processes, and retail operations.
- Exceptional customer service skills, with a passion for delivering a positive customer experience.
- Previous experience using Microsoft Office

Skills & Abilities:

- Excellent organizational and time-management skills.
- Strong communication skills, both verbal and written.
- Ability to multitask, solve problems quickly, and adapt to changing circumstances.
- Knowledge of vaping products, industry trends, and regulatory requirements is a plus.

Additional Requirements:

- Must be at least 19 years old.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Regular schedule would be 7:45 - 3:45 , Monday to Friday, but must be willing to cover shifts, if or as needed.
- Familiarity with cash handling and point-of-sale (POS) systems. Specifically LightSpeed.

What We Offer:

- Competitive wage and performance-based raises.
- Opportunities for career growth and development within the company.
- A supportive work environment where your contributions are valued.
- Employee discounts on products.
- The chance to work in a fun and growing industry.

Job Types: Full-time, Permanent Pay: From $23.50 per hour

Benefits

- Dental care
- Extended health care
- Store discount

Education:
- Secondary School (preferred)

Experience:
- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

Language:
- French (preferred)

Licence/Certification:
- Driving Licence (preferred)

Work Location: In person

📌 Retail Store Manager (Victoria)
🏢 Simatech Vapour Shop
📍 Victoria