Join Alcor Solutions as a Senior ServiceNow CSM Consultant specializing in Customer Service Management (CSM) and integration solutions. This role demands deep expertise in CPQ and SOM while engaging directly with clients. As a senior-level consultant, you will lead workshops to discover client needs and translate them into scalable ServiceNow solutions.

Your background in implementing end-to-end processes from Lead-to-Cash will be crucial. In this customer-facing role, you'll also manage business processes, solution design, and stakeholder interactions to drive effective outcomes. Key Responsibilities:

- Facilitate discovery workshops to assess client processes
- Design and implement ServiceNow CSM and CPQ solutions
- Customize applications using industry best practices
- Integrate Sales, Order Management, and Support functions
- Provide production support and continuous improvement Requirements:
- Bachelor’s degree in IT or related field
- Over 5 years of ServiceNow implementation experience
- Certified System Administrator and CIS-CSM
- Proficient in JavaScript, REST/SOAP APIs
- Solid problem-solving and communication skills Leverage your expertise in ServiceNow to elevate customer service operations at Alcor Solutions.

📌 Senior ServiceNow CSM Consultant Role (Oshawa)
🏢 Bilinguallink
📍 Oshawa