An industry-leading tech company At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software.
Job Summary As a Principal Technical Program Manager (TPM) within Product Development, you will lead multiple complex, cross-functional technical programs that deliver measurable business outcomes and directly support functional level OKRs. You operate with a deep end-to-end view of value creation across Zendesk, proactively identifying cross-functional friction and dependencies before they surface as delivery risks. You will drive the narrative and operating cadence with senior leaders, translate strategy into executable plans, and ensure high-quality, predictable delivery through strong change management, risk mitigation, and stakeholder alignment.
You are trusted for sound judgment in ambiguity, for connecting the dots across teams and roadmaps, and for elevating program management standards through mentorship and process improvements that scale. You'll have the opportunity to work autonomously but also have the support of our highly distributed Program Management team. You will have a global reach in this role and can expect to work with colleagues across EMEA, APAC and AMER.
Lead multiple concurrent, technical programs across Product Development and key partner functions, ensuring end-to-end delivery against milestones, outcomes, and quality bars. design execution plans that account for end-to-end impacts across Zendesk and reduce delivery risk. keep senior leaders informed with clear asks, options, and tradeoffs.
Apply exceptional execution discipline: manage scope, critical path, risks, and change control to limit surprises; Communicate with executive presence: synthesize fragmented inputs into crisp narratives, business impact framing, and decision-ready updates for senior stakeholders.
Mentor and uplevel others: coach TPM/PgM peers and partners on planning, execution standards, stakeholder management, and the craft of program leadership. Prior experience at a software company driving programs within an Engineering organization and having released at least three large scale releases. Familiarity with Technical Program Management tools and agile methodologies: Experience in identifying and calculating inherent risks, determining their impact, and providing appropriate mitigation planning.
Strong, demonstrable facilitation skills, with a knack for building bridges between teams across multiple locations and driving decisions. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect,
collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal prospect employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to
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Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
📌 Senior Technical Program Manager, Product Development (Quebec City)
🏢 Zendesk
📍 Quebec City