We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! We are currently hiring 12-month term Service Delivery Managers based out of Vancouver International Airport.

The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, effective passenger experience. This role is responsible for driving operational excellence, leading frontline teams, and partnering with stakeholders to support seamless airport security operations.

Conduct performance reviews and champion employee recognition

Support Screening Officers with escalated operational matters, including complaints and security incidents

Conduct workplace investigations alongside People & Culture and senior leadership

Handle day-to-day administrative tasks that keep operations running smoothly

Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment

Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment





Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance

Strong operational focus, ability to work under pressure and provide creative solutions

Proficiency in using office software such as Word, Excel and PowerPoint

Willingness to work irregular hours, shift work, and attend incidents after hours

Strong communication, leadership, client service, and persuasive skills

Fluency in French is an asset

These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

This role is fully based at Vancouver International Airport (YVR).

#We believe in and are committed to a workplace culture of respect, inclusion, and diversity. is committed to providing accommodation for people with disabilities through the interview process and while employed. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi.

📌 Support Service Delivery Manager (Richmond)
🏢 Paladin Airport Security Services
📍 Richmond