Lead sustainability efforts as a Customer Success Manager at Carbonhound, located in downtown Toronto. This hybrid position focuses on customer relationships and climate action strategies. In this role, you will oversee the post-sale relationship with customers, guiding them through Carbonhound’s emissions reduction tools and processes.

From onboarding to sustainability reporting, your expertise will help businesses navigate their low-carbon futures. You will also synthesize customer feedback to facilitate product development and improve service offerings. Key Responsibilities:

- Own post-sale customer success and retention strategies
- Conduct success planning sessions and check-ins
- Assist customers with emissions calculations and reporting




- Identify engagement risks and develop improvement plans
- Collaborate with multidisciplinary teams for enhanced support Requirements:
- Experience with decarbonization roadmaps and GHG reporting
- Robust interpersonal skills for managing diverse stakeholders
- Familiar with carbon accounting and sustainability frameworks
- Ability to simplify technical details for customers
- Committed to driving climate action and support Join Carbonhound to foster impactful customer relationships in the sustainability sector.

📌 Sustainability Customer Success Manager (Toronto)
🏢 Carbonhound
📍 Toronto